Use the VPN - Windows

If you need to install the VPN on your personal computer, you may download the latest version of GlobalProtect VPN at https://softwarerequest.psu.edu.

  1. If your SSRI laptop is on the Penn State domain, you can sign in automatically at login.
    1. Turn on or restart your computer.
    2. Press Ctl+Alt+Del.
    3. Click on the wireless symbol in the bottom right corner and make sure you are connected to the internet.
    4. Wait a minute or two.
    5. Login to your user account.
    6. Verify that you are connected to the VPN by clicking on the GlobalProtect globe icon in the system tray.
  2. The GlobalProtect icon will be in the notification area/system tray. If necessary, click on the "^" to expand the system tray. Click on the globe icon with the "x" to open the VPN client.
    Screenshot of the GlobalProtect globe icon in the system tray.
  3. If it asks for a portal address, type "vpn.psu.edu". Click on "Connect".
    Screenshot of the GlobalProtect client and connect button.
  4. The VPN client may briefly show a message while it starts the connection.
    Screenshot of the GlobalProtect client connecting.
  5. A browser window for paloalto networks may open as the VPN connects.
  6. You may see a window for Microsoft Office 365 Authentication. If so, follow the prompts.
    • If you recently connected to the VPN, you may not need to authenticate. If it has been a while, you will be asked to authenticate again.
    • If you are unable to complete your 2FA, please contact central Penn State IT at ITservicedesk@psu.edu.
  7. Once you have successfully connected, the globe icon will gain a small shield.
    Screenshot of the GlobalProtect globe icon with the shield in the system tray.
  8. You may see a welcome page, depending on your preference settings.
    Screenshot of the welcome page for GlobalProtect.
  9. To disconnect, click on the globe icon and click "Disconnect".
    Screenshot of the GlobalProtect client and disconnect button.