PhonerLite Not Opening When Trying to Make a Call

If you see a prompt asking "How do you want to open this?" when you try to make a call in PhonerLite, or if another app such as Microsoft Teams opens when you try to make a call, try these steps to resolve it.

  1. Open PhonerLite, click on "Options" at the top, select "URL protocol handler", and choose "sip".
    Screenshot showing the PhonerLite interface and the Options menu.
  2. Try to make a call again. If the issue persists, continue to the next step.
  3. Click on the Windows logo in the bottom left corner of the screen and click on the cog wheel to open Settings.
    Screenshot showing the cog wheel for Settings in the Windows Start menu.
  4. Click on "Apps".
    Screenshot of Windows Settings with Apps highlighted.
  5. On the left side, click on "Default apps".
    Screenshot of Windows App settings with Default apps highlighted.
  6. Scroll down to the bottom and click on "Choose default apps by protocol".
    Screenshot of Default apps with Choose default apps by protocol highlighted.
  7. Scroll down to "SIP" and "URL:sip".
    1. Click on the icon to the right of the words.
    2. Select PhonerLite from the options if it is available.
      Screenshot showing the SIP protocol with PhonerLite selected as the default app.
  8. Try to make a call again. If the issue persists, please restart your computer.
  9. Try to make a call again. If the issue persists, please email ssri-it@psu.edu to open a ticket.