If you see a prompt asking "How do you want to open this?" when you try to make a call in PhonerLite, or if another app such as Microsoft Teams opens when you try to make a call, try these steps to resolve it.
- Open PhonerLite, click on "Options" at the top, select "URL protocol handler", and choose "sip".
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- Try to make a call again. If the issue persists, continue to the next step.
- Click on the Windows logo in the bottom left corner of the screen and click on the cog wheel to open Settings.
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- Click on "Apps".
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- On the left side, click on "Default apps".
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- Scroll down to the bottom and click on "Choose default apps by protocol".
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- Scroll down to "SIP" and "URL:sip".
- Click on the icon to the right of the words.
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Select PhonerLite from the options if it is available.
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- Try to make a call again. If the issue persists, please restart your computer.
- Try to make a call again. If the issue persists, please email ssri-it@psu.edu to open a ticket.